Terms of Service.

01 Acceptance

These Terms of Service ("Terms") form a binding agreement between you and ArenaFlow ("we", "us", "our") governing your use of the ArenaFlow mobile applications, web console and any related services (together, the "Service"). By creating an account or using the Service in any way, you agree to be bound by these Terms. If you do not agree, do not use the Service.

02 Definitions

• Academy — a sports coaching organisation that subscribes to ArenaFlow.
• Owner — the individual who creates and administers an Academy on ArenaFlow.
• Coach — a user invited by the Owner to manage batches and attendance.
• Student — an individual enrolled at an Academy whose attendance and fees are tracked through ArenaFlow.
• Parent — the parent or guardian of a Student, who may have a separate parent-side account.
• Subscriber — the legal person (typically the Owner) responsible for payment of any subscription fees.

03 Eligibility & account

• You must be at least 18 years old and capable of forming a binding contract under the Indian Contract Act, 1872 to subscribe to the Service as an Owner.
• You are responsible for keeping your login credentials confidential. Any activity on your account is treated as authorised by you.
• You must provide accurate, current and complete information at signup and keep it up to date.

04 The Service

ArenaFlow provides software-as-a-service to help Academies manage students, batches, attendance, fees, parent communication and related operations. We do not provide coaching services, financial advice, or any tournament/league sanctioning. We are a tool used by Academies.

05 Owner's responsibilities

When you, as an Owner, add a Student, Parent or Coach to your Academy, you confirm that:

• You have obtained their consent (or, for minors, parental consent) to add their personal data to ArenaFlow for the purpose of managing the Academy's operations.
• The information you add is accurate and not misleading.
• You will respond to any data access, correction or deletion request from a Student or Parent within a reasonable time.
• You will comply with all applicable Indian laws, including the DPDPA, IT Rules, GST law and other regulations applicable to your Academy.

You — not ArenaFlow — are the "Data Fiduciary" for personal data of your Students, Parents and Coaches under the DPDPA. We act as your "Data Processor".

06 Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, including illegal gambling or any activity prohibited by Indian law.
• Upload content that is obscene, defamatory, infringes intellectual property, or violates any individual's privacy.
• Send spam, mass marketing or unsolicited commercial messages through ArenaFlow's WhatsApp or notification features.
• Attempt to gain unauthorised access to other Academies' data, our systems, or any related infrastructure.
• Reverse-engineer, scrape, or build a competing service using ArenaFlow's source, output or data.
• Resell, sublicense or white-label the Service without our written permission.

Breach of this section is grounds for immediate suspension or termination without refund.

07 Payments

Subscription fees (you pay us)

If your plan includes a subscription fee, it will be displayed clearly at signup and on your billing page. Subscription fees are billed in advance — monthly or annually as selected — through Razorpay. Failure to pay may result in suspension of your account. Refund eligibility is described in our Refund Policy.

Fees you collect from Parents

When Parents pay Academy fees online through ArenaFlow, the transaction is processed by Razorpay Software Pvt. Ltd. ("Razorpay"), a payment gateway licensed by the Reserve Bank of India. Funds are settled to your registered bank account on Razorpay's standard settlement schedule (typically T+2 or T+3 working days). Razorpay deducts its own transaction charges per its merchant agreement with you. ArenaFlow does not hold or settle these funds.

Convenience fee on online payments

A convenience fee may be added to online fee payments at the Academy's discretion to cover Razorpay charges. This fee, when applied, is disclosed to the Parent before payment.

08 Intellectual property

ArenaFlow — including its software, design, branding, documentation and any improvements — is and remains our exclusive intellectual property. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription, solely for the internal operations of your Academy.

You retain all rights in the data you submit to the Service (your Students' details, attendance records, fee history, etc.). You grant us a limited licence to process that data solely to provide the Service to you.

09 Data ownership and portability

The data you submit to ArenaFlow about your Academy and its Students is yours. You can export it at any time from your Owner dashboard. On termination, you have a 30-day window to export your data before it is permanently deleted in line with our Privacy Policy.

10 Suspension and termination

You may cancel your account at any time per the Cancellation Policy. We may suspend or terminate your account if:

• You breach these Terms or the Privacy Policy.
• Subscription fees remain unpaid for more than 14 days.
• Required by law or by a court order.
• Your use of the Service materially endangers our systems, other customers, or third parties.

11 Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation. We do not warrant that the Service will be error-free or that all defects will be corrected.

You acknowledge that:

• You are responsible for your own backups of critical Academy data.
• The Service depends on third parties (Razorpay, push notification providers, your internet connection) that may have outages outside our control.
• WhatsApp message delivery depends on WhatsApp's own systems and our role is limited to providing the send interface.

12 Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the Service shall not exceed the total subscription fees you paid us in the 12 months preceding the event giving rise to the claim. For free-tier users, this cap is ₹5,000.

In no event shall we be liable for any indirect, consequential, incidental, special, exemplary or punitive damages — including lost profits, lost data, business interruption or loss of goodwill — even if we have been advised of the possibility of such damages.

13 Indemnification

You agree to indemnify and hold ArenaFlow harmless from any third-party claim arising out of:

• Your breach of these Terms or any law.
• Your failure to obtain proper consent before adding any Student, Parent or Coach's data to the Service.
• Any dispute between you and a Student, Parent, Coach or other person about Academy fees, attendance records or services.

14 Force Majeure

Neither party is liable for failure to perform due to causes beyond reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, government action, internet failure, or failures of upstream service providers (including but not limited to Razorpay, AWS, Google Cloud, WhatsApp).

15 Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to Section 16, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

16 Dispute resolution

Before commencing any formal legal proceedings, the parties shall attempt in good faith to resolve any dispute through written discussion for a period of at least 30 days. Disputes that cannot be resolved through discussion shall be referred to a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai. The language shall be English.

17 Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18 Contact Us

Questions about these Terms? Email support@arenaflow.in.