How can we help?

Try these three steps in order:

1. Confirm you're using the correct phone number — the one your academy registered you with.
2. Tap "Forgot password" on the login screen and check your SMS/email for the reset link (also check spam).
3. Make sure you're on the latest app version — go to Play Store or App Store and update if a newer version is available.

Still stuck? WhatsApp us your registered phone number and we'll help within 2 hours.

Razorpay payments usually settle within 30-60 seconds. If more than 15 minutes have passed and the payment is still showing pending:

1. Pull down on the fees screen to refresh.
2. Check your bank / UPI app to confirm the payment actually went through — sometimes UPI shows "Success" briefly then fails.
3. If the money left your account but ArenaFlow shows pending, WhatsApp us the Razorpay transaction ID (from your bank SMS or Razorpay confirmation email). We'll reconcile it manually.

Refunds for failed payments happen automatically within 3-5 business days.

A few common causes:

1. Your phone number in your academy profile might be wrong. Ask your academy admin to check and update.
2. WhatsApp: make sure our number (+91 84598 26554) isn't blocked, and that you've replied to at least one message from us (WhatsApp Business API requires this).
3. SMS: some Indian telecom operators throttle promotional-category SMS. Enable DND exceptions for transactional messages.
4. Push notifications: check your phone's Settings → ArenaFlow → Notifications is enabled.

Attendance can be marked in four ways — manual, QR, geofenced, or RFID. Which method your academy uses determines what might have gone wrong:

Manual: your coach may not have marked it yet. Coaches usually mark attendance within an hour of batch end.
QR: the QR must be scanned during the batch window. Scanning before or after doesn't register.
Geofenced: location services must be enabled and you must be inside the academy's geofence when you check in.
RFID: if the card didn't beep on tap, it wasn't recorded. Tap again firmly or contact your academy for a card replacement.

If you're sure attendance should be there but isn't, WhatsApp us the date, batch name, and your student ID.

You can request account deletion at arenaflow.in/legal/delete-account — it explains the process and what data gets removed. Deletion requests are processed within 30 days as per India's DPDP Act 2023.

If your academy owner needs to remove a student or coach, they can do this instantly from their ArenaFlow dashboard.

Refund eligibility depends on what was charged:

Academy subscription fees (paid by the academy owner to ArenaFlow): refundable per our refund policy. Contact us within 7 days of the charge.
Student fees (paid by parents to the academy): these are handled by the academy, not by ArenaFlow. Contact your academy directly.
Failed Razorpay payments: auto-refunded within 3-5 business days.

Try these steps:

1. Force close the app and reopen it.
2. Update to the latest version from Play Store / App Store.
3. Restart your phone.
4. If still crashing, uninstall and reinstall the app — your data is safe on our servers.

If the problem persists, WhatsApp us a description of what you were doing when it crashed, along with your phone model and OS version.

We handle migrations from every major Indian academy management tool (BadmintonBuddy, SpynPro, Excel/Google Sheets, and others). The process usually takes under 48 hours:

1. Export your student list, fee history, and attendance records to CSV/Excel from your current tool.
2. Email the files to support@arenaflow.in — our onboarding team maps the fields and imports them for you.
3. We cross-check totals with you before going live.
4. White-label the app with your academy's branding and launch.

Migrations are free. Your first month on ArenaFlow is also free as part of the switch offer.

Basic diagnostics:

1. Check the reader's power light — solid green means healthy. Flashing red means network issue.
2. If the reader is online (visible in your ArenaFlow dashboard as "connected") but cards don't beep, try tapping a different card. Individual cards can fail — we replace defective cards free within the 1-year warranty.
3. If no card works, unplug the reader, wait 30 seconds, plug it back in.
4. If still nothing, WhatsApp us the reader's serial number (printed on the back) — our RFID team will remote-diagnose within 2 hours.

We love feedback from academies who use the product daily. Email support@arenaflow.in with the subject "Feature request" or "Bug report" — every suggestion goes into our monthly product review. Bugs get triaged within 24 hours; feature requests get a response within a week.